Terms and Conditions 

​​

Bookings & Payments

A 30% deposit is required to confirm all bookings.
The balance is payable 21 days prior to departure.

Payment methods accepted:
• Direct bank deposit
• Cash
• Selected credit cards (credit card payments incur a transaction fee)

​

Cancellation Policy

All cancellations must be received in writing.

​

Day Tours & Short Trips (1–2 Days)

• Cancellations made 48 hours or more prior to departure: deposit refunded
• Cancellations made within 48 hours of departure: no refund

Multi-Day Tours (3 Days or Longer)

• A 30% non-refundable deposit applies
• Cancellations made 30 days or more prior to departure: loss of deposit
• Cancellations made within 30 days of departure: up to 100% of the tour cost may be forfeited

No refunds apply for no-shows, late arrivals, early departures, or unused services.

​

Travel Insurance

Comprehensive travel insurance is mandatory and must cover trip cancellation, medical expenses, and personal belongings. Guests travel at their own risk.

​

Weather, Itinerary Changes & Natural Events

We reserve the right to alter itineraries where required due to weather, road conditions, safety concerns, or circumstances beyond our control.

Where a tour cannot proceed safely, we may offer:
• A credit toward a future departure, or
• Adjustments to the itinerary where possible

Refunds are not guaranteed for events beyond our control.

​

Insurance & Liability

Overland Adventures & Tri-State Safaris hold public liability and all required operational insurances. Guests must follow all safety instructions provided during the tour.

​

Privacy Policy

Overland Adventures and Tri-State Safaris are committed to protecting your privacy and handling personal information responsibly.

​

Collection of Personal Information

We collect personal information required to process bookings and deliver our services, including (but not limited to):
• Name
• Contact details
• Emergency contact information
• Medical or dietary information (where relevant for tour safety)
• Payment and booking details

Use of Personal Information

Your personal information is used solely to:
• Manage and confirm bookings
• Deliver tours and related services
• Communicate important tour information
• Meet legal, safety, and operational requirements

We do not sell or trade personal information to third parties.

Disclosure of Information

Personal information may be shared only where necessary with:
• Tour staff and guides
• Accommodation, transport, or service providers involved in your booking
• Regulatory authorities where required by law

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Marketing Communications

We may send occasional updates or offers. You may opt out at any time by following the unsubscribe instructions or contacting us directly.

Access & Correction

You may request access to, or correction of, your personal information by contacting us.

Acceptance

By booking with Overland Adventures or Tri-State Safaris, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

​